Returns & Refunds

Return and Refund Policy:


At our store, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your pizza oven product, we offer a return and refund policy.


Please note that customers are responsible for the return shipping cost of the product. Shipping costs can be expensive, ranging from several hundred to thousands of dollars. Therefore, we encourage our customers to contact us first before shipping back the item so we can help you find the right pizza oven and prevent the need for a return.


To initiate a return, you must contact us within 7 days of receiving the product. We also ask that you contact us within 24 hours if there is any damage to the product upon arrival from shipping. The returned product(s) must be in their original condition and packaging. Once we receive the returned product(s) and confirm their condition, we will issue a refund to the original payment method within 7-10 business days.


Please note, in addition, that all returns are subject to a 15% restocking fee, which will be deducted from the refunded amount. Shipping fees are non-refundable. Our pizza ovens are a substantial investment, and we take pride in them. We want every customer to be satisfied with their purchase and are here to help. If you need further assistance or have any questions concerning our return and refund policy, please do not hesitate to contact us.